Customer Experience Specialist

il y a 1 semaine


IssylesMoulineaux, Île-de-France Accor Temps plein

About The Porter House Hotel

The Porter House Hotel is a stylish sanctuary that blends architectural design with the charms of yesteryear. As a leading hospitality provider, we offer a unique blend of rich history and modern elegance, making us a premier destination for travelers and locals alike.

Job Summary

We are seeking a highly motivated and enthusiastic F&B Attendant to join our team at The Porter House Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and ensuring their satisfaction
  • Work collaboratively with the hospitality team to ensure seamless service delivery
  • Maintain a high level of knowledge about our hotel's facilities, services, and amenities
  • Assist with food and beverage service, including taking orders, serving food and drinks, and handling payments
  • Ensure the cleanliness and maintenance of the hotel's public areas and guest rooms
  • Participate in ongoing training and development to enhance your skills and knowledge

Requirements

  • Passion for customer service and a commitment to delivering exceptional guest experiences
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic knowledge of food and beverage service and hospitality operations
  • Availability to work a variety of shifts, including evenings and weekends
  • RSA competency card is a must

About Accor

At Accor, we welcome you as you are and help you grow and learn, so that work brings purpose to your life. We believe in rewarding your achievements with a range of exciting employee benefits and perks, including opportunities for further development and worldwide career progression within Accor.

Why Work with Accor?

  • You will have the opportunity to build your skills and expertise to reach your potential and personal goals
  • Opportunity to learn revenue and auditing across all facets of the business
  • Work with an incredible team
  • Uniform and dry-cleaning of uniform
  • International accommodation discounts across varying Accor properties
  • Family & Friends Hotel Discounts
  • Opportunities for further development and worldwide career progression within Accor
  • Ongoing reward and recognition incentives and awards


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