Customer Service Reservations Specialist
il y a 4 semaines
Position Overview
As a Reservations Consultant, you play a pivotal role in creating an outstanding guest experience. Your warm demeanor and attention to detail will ensure that our guests feel valued and welcomed from the moment they engage with us.
What We Offer:
- Employee benefit card providing discounted rates at Accor properties worldwide
- Access to comprehensive learning programs through our Academies
- Opportunities for personal and professional growth within the organization
- Engage in meaningful Corporate Social Responsibility initiatives, such as Planet 21
Your Responsibilities:
- Deliver consistently exceptional, friendly, and engaging service to all guests
- Maximize revenue through effective up-selling techniques while ensuring the best selections for guests
- Provide recommendations on property amenities and assist guests with inquiries and special requests
- Manage room reservation requests, maintain accurate rooming lists, and ensure data integrity in the system
Your Qualifications:
- A guest-focused personality is essential for this role
- Previous experience in a similar position is advantageous
- Familiarity with Opera or similar reservation systems is preferred
- Strong interpersonal skills and problem-solving abilities
- Proficiency in English; knowledge of additional languages is a plus
Additional Information:
- Experience in hospitality or customer service is an asset.
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