Senior Lead Customer Success Manager
il y a 4 semaines
At Dassault Systèmes, we are seeking a highly skilled Senior Lead Customer Success Manager to join our team. This role will be responsible for driving the ongoing satisfaction, adoption, and outcomes realization for our customers.
The ideal candidate will have a strong background in customer success, sales, or services, with a proven track record of driving growth and retention. They will be responsible for leading the development and execution of action plans to achieve identified customer outcomes, managing customer interactions, and collaborating cross-functionally to shepherd customers through an optimal customer journey.
Key Responsibilities:
- Lead the development and execution of action plans to achieve identified customer outcomes
- Manage customer interactions in a manner that establishes credibility and trust as a business advisor
- Collaborate cross-functionally to shepherd customers through an optimal customer journey
- Maintain an effective account governance process in collaboration with customers and partners
- Achieve outcomes based on the measurement of key performance indicators
Requirements:
- Life sciences or medical devices industry experience preferred
- Solid experience in customer success, sales, or services
- Familiarity with clinical trial software or similar a plus
- Bachelor's degree from an accredited university or college
- Ability and willingness to travel up to 30%
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