Salesforce Success Manager

il y a 3 semaines

VélizyVillacoublay, Île-de-France Diebold Nixdorf Temps plein

Connect with customers and drive business growth at Diebold Nixdorf. As a Salesforce Success Manager, you will partner with cross-functional teams to assess, develop, and continuously improve the performance and capabilities of our Retail sales team.

Key Responsibilities:

  • Partner with internal entities to accompany them with their Salesforce strategy.
  • Translate business needs into a technical vision that development teams can execute on.
  • Work with sales, sales operations, product management, and central teams to identify gaps in the sales journey and propose concrete ideas and actions to close these gaps.
  • Be the go-to-person for discussing new processes, workflows, features, and sales enablement tools.
  • Contribute to the benchmark, implementation, and management of new sales enablement tools.
  • Provide Salesforce and sales processes end-user support to the sales team and the wider Retail organization.
  • Analyze Salesforce incidents and determine the best way to solve them.
  • Work closely with the central Sales Tools and Technology team on incident resolution and keep the end-user updated on the incident resolution progress.
  • Assign leads to the sales representatives and track lead conversion.
  • Identify and propose improvements.
  • Lead the creation and deployment of appropriate training and content to develop the skills and knowledge of our sales team in the usage of Salesforce.
  • Ensure that all content/trainings are easily available and up-to-date on our Learning Management Systems.
  • Build a trusted relationship with sales representatives, gather and relay feedback to continuously improve the training program.
  • Communicate new features and functionalities to the users and update the knowledge base.
  • Conduct surveys and gather feedback to continuously improve Salesforce adoption and usage.
  • Check the Salesforce data quality and perform data cleaning.
  • Identify industry best practices in terms of data quality management.
  • Propose ways to automate data cleaning and data quality management processes.
  • Gather the requirements and design Salesforce reports and dashboards for the Retail organization.
  • Build custom reports and dashboards for managers and leaders to better drive performance.
  • Support the definition of Proof of Concepts (POCs) and functional tests.
  • Test new features in sandbox before the deployment.

Requirements:

  • University degree in business administration, computer science, or business informatics, or equivalent operational experience.
  • Strong ability to collaborate and network in complex international matrix organizations.
  • Good understanding of how an integrated systems landscape works.
  • Solid understanding of the sales cycle and the customer journey.
  • Strong analytical skills and ability to convert data into management information.
  • Ability to listen, challenge, and formalize business needs.
  • Curious, creative, and proactive, always eager to improve the way of working and proposing new ideas.
  • Good presentation and communication skills.
  • Very good English skills (written and spoken), one additional European language mandatory, 3rd language appreciated.
  • SFDC Certification will be a plus.
  • Retail knowledge and experience appreciated.

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