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il y a 1 semaine
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Head of Client Engagement
Il y a 2 mois
We are seeking a highly skilled and experienced professional to join our Client Marketing team as a Head of Client Engagement & Rewards. This is a unique opportunity to lead a team of talented individuals and drive business growth through innovative client engagement strategies.
Key Responsibilities- Develop and Implement Client Engagement Strategies
- Design and execute client engagement plans to drive loyalty, retention, and acquisition across various European markets.
- Collaborate with cross-functional teams to ensure seamless execution and maximize impact.
- Lead the Loyalty Program
- Develop and manage the loyalty program to drive customer engagement and retention.
- Work closely with the CRM and Data teams to analyze program performance and identify areas for improvement.
- Manage Client Relationships
- Build and maintain strong relationships with key clients and stakeholders.
- Identify and capitalize on business opportunities to drive revenue growth.
- Lead a High-Performing Team
- Manage and develop a team of 10 professionals to achieve business objectives.
- Foster a culture of innovation, collaboration, and continuous learning.
- 7+ Years of Experience
- Proven track record of success in client marketing, CRM, or loyalty program management.
- Advanced Degree
- Master's degree in Marketing, Business, or a related field.
- Language Skills
- Fluency in English and French; a third language is an asset.
- Leadership and Communication Skills
- Excellent leadership, communication, and interpersonal skills.
Sephora is a leading beauty retailer with a global presence. We are committed to inspiring our customers, empowering our teams, and helping them become the best versions of themselves. We create an environment where people are valued and differences are celebrated.
As a member of our team, you will have the opportunity to unleash your creativity, learn and evolve, and be yourself. We celebrate diversity and are committed to creating an inclusive environment for all.
