Technical Lead

il y a 4 semaines

Paris, Île-de-France WSO2 Temps plein
Job Description

As a Technical Lead in WSO2's Customer Success Team, you will play a key role in ensuring the efficient and effective implementation of technical support and consultancy services to WSO2 customers. Your primary responsibility will be to deliver high-quality solutions to customers in France, leveraging your expertise in enterprise technologies such as API Management, Enterprise Integration, and Identity and Access Management (IAM).

Key Responsibilities:

  • Deliver efficient solutions to WSO2 customers in France through on-site consultancy, training, technical meetings, technical calls, and support queries.
  • Provide architectural and development leadership to meet customers' technological requirements.
  • Assist customers in deploying and maintaining WSO2 products in their environments.
  • Troubleshoot and resolve customer-reported incidents, providing solutions and fixes.
  • Cultivate customer success by fostering strong business relationships.

Requirements:

  • A bachelor's degree in Computer Science, IT, or Engineering with over 6 years of industry experience.
  • Strong analytical and troubleshooting skills.
  • Development skills in Java.
  • Experience in and knowledge of enterprise technologies, e.g., API Management, Enterprise Integration, Identity and Access Management (IAM).
  • An effective communicator with an amiable personality and a passion for building business relationships.
  • Experience in WSO2's solutions will be an added advantage.
  • Authorization to work within the EU.

What We Offer:

  • A competitive compensation package.
  • A work culture and environment where we value both hard work and flexibility.
  • A sensible vacation/leave plan that fits your needs.
  • Health insurance for you and your family.

We believe in fostering an environment that values and respects each individual's strengths, perspectives, and ideas. We are committed to diversity and inclusion, and we do not tolerate any form of discrimination.

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