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Assistant Reception Manager
Il y a 2 mois
Job Summary
Club Med is seeking a highly skilled and experienced Reception Team Lead to join our team. As a key member of our reception team, you will be responsible for ensuring a seamless and exceptional guest experience.
Key Responsibilities
- Relay and implement directives and priorities set by the Reception Manager to ensure a smooth and efficient operation of the reception.
- Assist the Reception Manager in the organization and management of reception and coordination with other services, including housekeeping, restaurant, and maintenance.
- Participate in the control and management of the reception till, deposit of valuables, and management of rooms and transfers.
- Accompany and train the reception team to ensure they are equipped to provide exceptional guest service.
- Apply Club Med's quality standards, hygiene, and safety rules to ensure a safe and enjoyable experience for our guests.
- Promote internal sales, including overnight stays, room upgrades, and meals, to increase revenue and enhance the guest experience.
- Control and resolve all guest requests, comments, and incidents in a timely and professional manner.
Requirements
- Minimum 2 years of experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
- Ability to work in a fast-paced environment and adapt to changing priorities and situations.
- Strong problem-solving skills and ability to think critically in high-pressure situations.
- Proficiency in English and Mandarin or French is an added value.
What We Offer
- A seasonal contract with a competitive salary and bonus structure.
- Accommodation and meals provided by Club Med.
- Opportunities for professional growth and development in a dynamic and global company.
