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Ocean Export Specialist
Il y a 2 mois
Key Responsibilities
- Manage freight receipt and prepare shipments for export.
- Organize the collection and delivery of goods, ensuring timely processing.
- Prepare and issue transport documents, adhering to regulatory requirements.
- Monitor and update records in our operational system, ensuring accuracy and compliance.
- Communicate effectively with clients, carriers, and internal teams.
- Adhere to Expeditors' standard KPIs and procedures.
- Understand and comply with all relevant regulations and standards.
- Accurately invoice customers and dispatch invoices in a timely manner.
- Provide complete documentation to our customs department.
- Request quotes from carriers and shipping companies, creating competitive pricing offers.
Exceptional Customer Service
Exceed customer expectations by anticipating and meeting needs. Be proactive in solving problems and escalating to management when necessary. Build rapport and exhibit empathy during interactions, striving to improve customer satisfaction.
Reliability
Consistently meet deadlines, be punctual, and organized, prioritizing tasks effectively.
Collaboration
Display a willingness to aid and assist others, working in harmony with superiors and fellow workers.
Communication
Effectively listen and communicate in a professional manner, providing relevant information to co-workers, customers, and service providers.
Culture
Exhibit and promote Expeditors' 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participate in training, completing at least 52 hours of relevant training per year, and pursue professional development goals.
Timely and Accurate Shipment Processing
Ensure smooth and timely freight process flow, following Expeditors' operational procedures and customer requirements.
Timely and Accurate Data Entry
Ensure accurate and timely data entry into our operational systems, monitoring exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting
Invoice customers the expected charges timely and accurately, following Expeditors and customer requirements.
Qualifications- 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
- College graduate or above / Minimum of a Bac +2 in Transport, International Trade, or Logistics.
- Global logistics industry knowledge and understanding of ocean documentation process.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good computer skills (e.g., MS Excel, MS Word).
- Fluent in English.
- Strong listening and attention to detail.
- Excellent organizational skills.
- Team player.
- Pro-active, strong organizational skills.
