Business Analyst Learning and Recruitment IS Specialist
il y a 3 semaines
Description de l'entreprise
Devoteam est une entreprise de conseil en stratégie numérique, plateformes techniques et cybersécurité.
En combinant la créativité, les technologies et les données, nous aidons nos clients à transformer leur entreprise et à se préparer à l'avenir.
Avec 25 ans d'expérience et 10 000 employés en Europe et au Moyen-Orient, Devoteam promeut une technologie responsable pour les personnes et travaille à créer un changement meilleur.
Description du poste
L'équipe Recruitment et Learning IS du groupe Devoteam recherche un nouveau Business Analyst Learning and Recruitment IS pour rejoindre le département IT.
Smartrecruiters, Udemy et Beedeez sont présents dans 20 pays pour plus de 80 entités, Workday LMS sera déployé pour le groupe dans les 2 prochaines années.
En tant que Business Analyst Learning and Recruitment IS, votre rôle sera de
Faciliter et gérer l'adoption des outils de formation du groupe
- Créer des actifs de formation et de communication. Définir le plan de gestion des changements
- Créer un centre de formation pour les outils de formation du groupe, le maintenir à jour, créer des capsules de formation
- Rester à jour sur les nouvelles fonctionnalités de notre plateforme de formation et traduire les informations intéressantes pour les utilisateurs Devoteam
Gérer les relations avec les éditeurs de logiciels pour tous les incidents & demandes
- Développer une relation privilégiée avec nos contacts chez nos partenaires de formation
Gérer l'exécution et le défi des processus ITSM actuels
- Répondre aux tickets de support niveau 2 et 3
- Trouver des moyens de réduire le nombre de tickets en créant des articles de connaissance ou des explications de processus pour le niveau 1 de support
Supporter la gestion du portefeuille des certifications
- Gérer le portefeuille des certifications avec nos contacts clés internes Devoteam, qui défendent les différentes technologies dans nos offres de services
Qualifications
- Gestion des changements ++
- Sens du service ++
- Gestion de projet
- Workday Learning (facultatif)
- Udemy (facultatif)
- Beedeez (facultatif)
- Smartrecruiters (facultatif)
- Autonomie
- Réactivité
- Fluence en français et en anglais est un must
- Compétences en communication
Informations complémentaires
Tous nos postes sont ouverts aux personnes en situation de handicap. Devoteam est engagé dans une politique de diversité.
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