Cloud Support Engineer H/F
il y a 4 semaines
At Dassault Systèmes, known as The 3DEXPERIENCE Company, we provide innovative virtual environments that drive sustainable development. Our leading-edge solutions revolutionize the processes of design, manufacturing, and maintenance for our clients. By fostering collaboration, we enhance social innovation and create new avenues for improving the real world through our virtual universes. With a presence in over 140 countries, we deliver value to businesses of all sizes across various sectors.
Your Responsibilities:- Manage, analyze, replicate, and resolve cloud-related incidents across Europe.
- Work closely with R&D teams to comprehend customer scenarios and propose enhancements to user experiences.
- Identify and address root causes of issues that may affect multiple users.
- Contribute your expertise to enhance team efficiency.
- Provide timely updates on critical incidents under resolution.
- Validate R&D solutions and engage with customers for understanding incidents and gathering information.
- Coordinate with teams in the Americas and Asia to ensure a uniform user experience.
- Disseminate knowledge through both internal and external resources.
- Master's degree in Engineering (M2) with relevant experience in a similar role.
- Proficient technical support skills in networking, MQL/SQL, web applications, client-server applications, and trace analysis.
- Highly organized, proactive, and capable of managing stress effectively.
- Strong communication skills and a commitment to information sharing.
- Inquisitive and focused on quality.
- Operational proficiency in English.
- Empathetic with a strong customer-centric approach.
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