Technical Business Analyst

il y a 1 mois

Paris, Île-de-France Duck Creek Technologies Temps plein
About Us

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Job Title

We are seeking a Technical Business Analyst to join our dedicated application support team, responsible for maintaining and evolving the DCR (Duck Creek Reinsurance) platform used by one of our major clients in the reinsurance sector.

Key Responsibilities
  • Provide level 1 and 2 user support: manage requests, incidents, and minor corrections via the interface or script.
  • Follow up on requests via the ticketing tool and escalate critical incidents to the level 3 support team.
  • Write operational procedures and ensure new user training.
  • Participate in production follow-up and maintain up-to-date indicators.
Delivery Management
  • Plan and coordinate application deliveries (corrective and evolutionary) with internal and external teams.
  • Validate and deploy corrections in collaboration with Ops teams (on-premise and SaaS).
  • Prepare delivery reports and track correction progress using DCT tools.
Project Evolution
  • Analyze user needs for mini-projects (interface evolution).
  • Write functional and technical specifications.
Requirements
  • Degree in computer science or equivalent, with 5 years of experience in a similar role.
  • Attention to detail, curiosity, and ability to work independently and in a team.
  • Intermediate-level mastery of SQL and PL/SQL.
  • Ability to communicate in English and collaborate with various services.
  • Good knowledge of reinsurance, with experience in insurance being an asset.
  • Customer service mindset, adaptability, and priority management.
Other Requirements
  • Type of contract: CDI, 40 hours/week.
  • Travel: required presence at the client's office 1/week in the La Défense district (92) and 1 day of mandatory presence at the office (Paris 8).
  • Remote Work: 3 days/week.
  • Work Authorization: you must be legally authorized to work in France to be considered for this position. The company does not offer sponsorship.
What We Stand For

Duck Creek Technologies is committed to providing equal opportunity to all employees and applicants, regardless of race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things.

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