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Hotel Operations Manager
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Hotel Operations Role
As an Assistant Hotel Manager at citizenM, you will be responsible for the day-to-day operation of our hotel in Paris. You will be an excellent ambassador for our brand, providing exceptional service to our guests while maximizing revenue opportunities and controlling costs.
Key Responsibilities
- Welcome and assist guests with check-in and check-out at our kiosks
- Maintain a clean and comfortable hotel environment
- Provide recommendations to guests on local attractions and amenities
- Handle reservations and administrative tasks
- Work with our Hotel Management System
- Manage daily SocietyM meeting rooms and functions
Leadership and Development
- Lead and inspire a team of Ambassadors to support operational procedures
- Ensure a sound understanding of citizenM brand values
- Coach and train Ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- Demonstrate excellent problem analysis skills and decision-making
- Create shift schedules, ensure adequate cover, and assign daily tasks
- Be responsible for your own personal planning and work organization
- Ensure a working understanding of legislation governing hotel operations and activities
Food and Beverage
- Work with the team to serve our guest canteenM
- Work with the Point of Sale system
- Demonstrate exceptional product knowledge of canteenM and guarantee quality
- Manage daily f&b revenue targets and drive commitment to monthly results
Revenue Opportunities
- Seek opportunities to generate revenue while providing added value to guests
- Coordinate with Housekeeping and Engineering to manage hotel room inventory
- Report daily hotel revenue and handle cash
Cost Control
- Manage the purchasing of food and beverage items and hotel operating equipment
- Manage stock levels and minimize waste
- Ensure respect for hotel property
Requirements
- Fluency in English; additional languages a plus
- Valid work permit for France
- 2+ years of managerial/coaching experience
- Team player with excellent communication skills
- Passionate about delivering exceptional service
- Ability to multitask and work in a fast-paced environment
What We Offer
- Competitive salary
- Special training program and personal development plan
- Exclusive citizenM outfit
- Opportunities for career growth and development
Working at citizenM
We are an equal opportunity employer and welcome applications from anyone. citizenM is a hotel providing affordable luxury for the mobile citizens of the world. We offer a unique and refreshing work environment that values diversity and inclusivity.
