Client Support Coordinator

il y a 2 semaines


Paris, Île-de-France Insights Learning & Development Ltd Temps plein

About This Role

We're looking for a dedicated Client Support Coordinator to join our team at Insights Learning & Development Ltd. As a Client Support Coordinator, you'll play a vital role in providing exceptional client service, ensuring seamless event support, and driving account development and administration for our clients.

Your Key Responsibilities

  • Provide top-notch client support to our Sales and Delivery teams
  • Ensure excellent client service, event support, account development, and administration for clients
  • Manage event logistics, workshop processes, client orders, online accounts, and partnership working with internal teams
  • Perform a range of tasks, including leading events, managing workshop logistics, fulfilling client orders, and creating online accounts
  • Work closely with the sales function to manage pre- and post-workshop logistics and deliver an excellent customer experience
  • Effectively receive, log, and resolve client inquiries, foster trust and satisfaction, and maintain customer loyalty
  • Support internal and external customers by arranging conference calls, managing shared email inboxes, and covering holiday absences
  • Oversee contractors and suppliers, liaise with the property manager or landlord, and stay informed about in-country health and safety legislation

Your Skills and Qualities

  • A committed and reliable team player who can share workload closely in a small, tightly-knit team
  • A strong passion for delivering legendary customer experiences and exceeding expectations
  • Excellent communication skills to share relevant information with customers
  • Ability to take ownership and responsibility when handling inbound client enquiries
  • Proactive approach to problem identification and solution
  • Highly motivated, articulate, and meticulous with great attention to detail
  • Ability to prioritise and work under pressure with good time management

About Insights

We're a dynamic organisation dedicated to creating a space where everyone belongs. We value inclusivity, diversity, and wellbeing, and we're committed to fostering a culture that celebrates difference and welcomes everyone. At Insights, we love learning, and we're always looking for ways to improve and grow.


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