Client Support Coordinator
il y a 2 semaines
About This Role
We're looking for a dedicated Client Support Coordinator to join our team at Insights Learning & Development Ltd. As a Client Support Coordinator, you'll play a vital role in providing exceptional client service, ensuring seamless event support, and driving account development and administration for our clients.
Your Key Responsibilities
- Provide top-notch client support to our Sales and Delivery teams
- Ensure excellent client service, event support, account development, and administration for clients
- Manage event logistics, workshop processes, client orders, online accounts, and partnership working with internal teams
- Perform a range of tasks, including leading events, managing workshop logistics, fulfilling client orders, and creating online accounts
- Work closely with the sales function to manage pre- and post-workshop logistics and deliver an excellent customer experience
- Effectively receive, log, and resolve client inquiries, foster trust and satisfaction, and maintain customer loyalty
- Support internal and external customers by arranging conference calls, managing shared email inboxes, and covering holiday absences
- Oversee contractors and suppliers, liaise with the property manager or landlord, and stay informed about in-country health and safety legislation
Your Skills and Qualities
- A committed and reliable team player who can share workload closely in a small, tightly-knit team
- A strong passion for delivering legendary customer experiences and exceeding expectations
- Excellent communication skills to share relevant information with customers
- Ability to take ownership and responsibility when handling inbound client enquiries
- Proactive approach to problem identification and solution
- Highly motivated, articulate, and meticulous with great attention to detail
- Ability to prioritise and work under pressure with good time management
About Insights
We're a dynamic organisation dedicated to creating a space where everyone belongs. We value inclusivity, diversity, and wellbeing, and we're committed to fostering a culture that celebrates difference and welcomes everyone. At Insights, we love learning, and we're always looking for ways to improve and grow.
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