Software Support Engineer
il y a 4 semaines
Are you a skilled technical professional looking for a challenging role in a dynamic and innovative company? We are seeking a Software Support Engineer to join our Adoption Team within our Customer Success division.
Key Responsibilities:- Provide top-notch first-line product support to customers via phone and email
- Accurately document incidents, software issues, and enhancement requests
- Engage with customers to boost software adoption and optimize usage
- Maintain strong customer relationships through regular communication
- Provide technical support to assist customers in achieving their objectives
- Analyze customer data to pinpoint areas for targeted training
- Bachelor's or Master's degree in Mechanical Engineering or a related discipline
- 1 to 5 years of experience in Finite Element Methods (FEM- FEA)
- Strong background in technical customer support
- Proficiency in both French and English
- Competitive base salary
- 10% performance bonus
- Comprehensive benefits
If you believe your background aligns with our client's needs, we encourage you to send us your updated CV in English.
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