Software Support Engineer
il y a 4 semaines
Are you a skilled technical professional looking for a challenging role in a dynamic and innovative company? We are seeking a talented Software Support Engineer to join our Adoption Team within our Customer Success division.
Key Responsibilities:- Provide top-notch first-line product support to customers via phone and email
- Accurately document incidents, software issues, and enhancement requests
- Engage with customers to boost software adoption, optimize usage, and enhance the perceived value of our offerings
- Maintain strong customer relationships through organized and regular communication
- Provide technical support to assist customers in achieving their objectives during onboarding and adoption phases
- Analyze customer data to pinpoint areas where targeted training could decrease support needs
- Conduct training sessions from our extensive training catalog to maximize software usage and reduce the need for support
- Bachelor's or Master's degree in Mechanical Engineering or a related discipline
- 1 to 5 years of experience in Finite Element Methods (FEM- FEA)
- Strong background in technical customer support
- Experience with CAE/CAD tools and a solid understanding of the product development lifecycle are advantageous
- Proficiency in both French and English is mandatory
- Competitive base salary + 10% performance bonus + comprehensive benefits
- Hybrid work model with 3 days remote and 2 days on-site
- Opportunity to work with a dynamic and innovative company
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Software Support Engineer
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Paris 01 Louvre, Île-de-France Black Recruitment SL Temps pleinSoftware Support EngineerAre you a skilled technical professional looking for a challenging role in a dynamic and innovative company? We are seeking a Software Support Engineer to join our Adoption Team within our Customer Success division.Key Responsibilities:Provide top-notch first-line product support to customers via phone and emailAccurately document...
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Paris 01 Louvre, Île-de-France Black Recruitment SL Temps pleinSoftware Support EngineerAre you a skilled technical professional looking for a challenging role in a dynamic and innovative company? We are seeking a Software Support Engineer to join our Adoption Team within our Customer Success division.Key Responsibilities:Provide top-notch first-line product support to customers via phone and emailAccurately document...
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