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Senior Team Manager
il y a 1 mois
Job Opportunity
Infosys BPM is seeking a seasoned Team Lead to join its customer project in Toulouse. This role offers a unique chance to collaborate with top talent in the industry, creating innovative solutions that meet customer needs.
Key Responsibilities:
- Lead and motivate a team of employees, fostering a positive work environment.
- Conduct regular 1:1 meetings and career conversations to ensure employee growth and satisfaction.
- Set clear expectations, monitor progress, and provide actionable feedback to drive team success.
- Manage employee satisfaction and engagement, promoting a culture of excellence.
- Collaborate closely with Ex-Situ/Nearshore/In-Situ teams to achieve project goals.
- Act as a point of contact for general support and issue resolution within the team.
- Motivate the team to meet and exceed SLAs, deploying process controls and quality assurance plans as needed.
- Identify transformational initiatives and implement changes to improve team performance.
- Upskill and cross-train team members to enhance their competences.
- Facilitate and participate in team and customer meetings, maintaining positive relationships with all stakeholders.
Requirements:
- Minimum 3 years of leadership experience in a similar position, preferably in the Order Management area.
- Customer orientation and experience in maintaining relationships with stakeholders.
- Excellent communication skills and ability to make decisions and improvements.
- Highly developed organizational and time management skills.
- Fluent English and French language proficiency.
- Professional experience in a corporate environment is highly valued.
We Offer:
- A prestigious client logo and the opportunity to work with a multinational company.
- A unique chance to participate in international projects and gain experience with various businesses.
- A set of social benefits to choose from, including a salary adequate to your competencies.
- A training program to enhance your skills and knowledge.
