Senior Manager
il y a 3 semaines
At Spirit AeroSystems, we are seeking a highly skilled Senior Manager to lead our global customer support team. As the primary liaison between our customers, multi-site customer service teams, and company executive management, you will be responsible for ensuring timely responses to all customer inquiries and monitoring the status of the repair process. This role requires strong leadership and customer service skills, with the ability to work independently and manage multiple tasks simultaneously.
Key Responsibilities
- Lead a multi-site, global customer support team and develop standard processes across all sites.
- Develop and maintain positive customer relationships and address customer concerns in a proactive manner.
- Answer complex customer inquiries on product availability, part interchangeability, maintenance, and order status.
- Inform company personnel of incoming customer orders and monitor processing of all customer requests and orders.
- Coordinate the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters.
- Communicate with customers to acknowledge receipt of all customer requests and provide status reports on a regular basis.
- Act as the focal point for all incoming and outgoing written and verbal communication with assigned customers.
- Keep sales department personnel informed of customer activity and issues.
- Develop and provide periodic repair order status reports to company management and customers as required.
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