Technical Support Specialist
il y a 4 semaines
The Opportunity
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our network infrastructure.
Key Responsibilities
- Escalate technical issues to relevant parties and follow up until issues are resolved.
- Ensure all standards and procedures are followed and maintained.
- Answer queries and resolve issues related to standard applications and IT services.
- Provide monthly help desk reports.
- Design, maintain, and support network infrastructure.
- Monitor system performance and ensure reliability and availability.
- Recommend infrastructure solutions to meet business requirements in compliance with IT policy and procedure.
- Provide Level 2 support and troubleshooting as needed.
Requirements
- Hold a Degree/Diploma in Computer Science, Engineering, or related field.
- Have at least 2 years of experience in a Helpdesk/Technical Support or Network Engineer/Systems Engineer role.
- Exhibit excellent communication and interpersonal skills.
- Be highly goal-driven and work well in fast-paced environments.
- Display strong analytical skills and comfort with numerical data.
- Possess strong attention to detail and deliver high-quality work.
About Us
Our client is a personal finance website dedicated to informing and inspiring physicians and patients with insightful writing from a physician who has achieved financial independence and the ability to retire early. Our site aims to leave visitors enlightened, educated, and entertained.
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