Technical Support Specialist

il y a 4 semaines


Martinique, France Snaphunt Temps plein

The Opportunity

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our network infrastructure.

Key Responsibilities

  • Escalate technical issues to relevant parties and follow up until issues are resolved.
  • Ensure all standards and procedures are followed and maintained.
  • Answer queries and resolve issues related to standard applications and IT services.
  • Provide monthly help desk reports.
  • Design, maintain, and support network infrastructure.
  • Monitor system performance and ensure reliability and availability.
  • Recommend infrastructure solutions to meet business requirements in compliance with IT policy and procedure.
  • Provide Level 2 support and troubleshooting as needed.

Requirements

  • Hold a Degree/Diploma in Computer Science, Engineering, or related field.
  • Have at least 2 years of experience in a Helpdesk/Technical Support or Network Engineer/Systems Engineer role.
  • Exhibit excellent communication and interpersonal skills.
  • Be highly goal-driven and work well in fast-paced environments.
  • Display strong analytical skills and comfort with numerical data.
  • Possess strong attention to detail and deliver high-quality work.

About Us

Our client is a personal finance website dedicated to informing and inspiring physicians and patients with insightful writing from a physician who has achieved financial independence and the ability to retire early. Our site aims to leave visitors enlightened, educated, and entertained.


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