Revenue Operations Specialist

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within the Accounting Industry
• Fantastic work culture

The Job

Responsibilities:

• Develop and implement strategies to track and increase ARR, Expansion Revenue, and LTV while decreasing churn rates together with team leads.
• Collaborate with the Customer Success teams to identify upsell and cross-sell opportunities, ensuring a seamless customer experience.
• Assist Customer Relations teams with managing the data, preparing reports, tracking success of various initiatives along with the capacity planning. 
• Master the functionality and application of tools used to enhance customer support and account management operations. Own a tech stack and be hands-on when it comes to integrating new tools.
• Conduct in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
• Generate regular reports on key metrics and insights related to revenue operations, customer health, and team performance to provide insights to the team.
• Lead the development and implementation of process improvements to streamline operations and enhance efficiency across teams.
• Own and manage the tech stack for Customer Success teams, integrating new tools and optimizing existing ones to enhance customer operations.
• Lead the hands-on implementation of systems and tools that improve customer support and account management workflows.
• Facilitate knowledge sharing across teams, ensuring learning and collaboration are not siloed.
• Align understanding on how to measure the success of different activities through the CR department.

The Profile

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Proven experience in revenue operations, CS operations, or a similar role, with a focus on SaaS or tech companies.
• Strong analytical skills and experience with CRM (Hubspot, Custify), revenue operations tools, BI tools.
• Basic knowledge of analytics to be able to run basic queries if needed or explain to the analytics team what exactly we need.
• Excellent communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.
• Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery.
• Deep understanding of customer lifecycle management, with a track record of improving customer satisfaction, retention, and growth.
• English - Fluent

Benefits:

• Work closely with the C-Level team
• Competitive compensation package
• Remote - flexible working location
• Professional development and growth opportunities

Work format: permanent independent contractor role, full-time, EST (New York time zone)

The Employer

Our client is the #1 practice management platform for accounting firms in the US - our client has grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.