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Service Delivery Manager H/F

Il y a 2 mois


VélizyVillacoublay, Île-de-France Thales Temps plein

**À propos de notre équipe**

Une carrière chez Thales est un investissement dans l'avenir. Notre entreprise est à la pointe de la transformation digitale et de la technologie, avec des opérations aux quatre coins du monde.

**Nos valeurs**

Nos équipes sont caractérisées par leur force multiculturelle, leur approche durable et innovante, et leur engagement à unir les hommes. Nous valorisons la diversité et l'inclusion.

**Votre rôle**

En tant que Service Delivery Manager, vous serez responsable de la gestion d'un portefeuille de clients et de projets. Vous devrez gérer la relation client, garantir la bonne gestion du contrat et la fourniture des services contractualisés, et piloter les projets.

**Vos responsabilités**

• Gérer un portefeuille de clients et de projets

• Gestion de la relation client, point de contact privilégié du client

• Garant de la bonne gestion du contrat et de la fourniture des services contractualisés

• Pilotage du projet

• Reporting interne et externe KPI : coûts, délais et qualité

• Suivi des livrables, faits techniques, plan d'actions...

• Gestion et coordination des actions avec l'ensemble des services intervenant (Ingénierie, Supply Chain...)

• Gestion de l'adéquation budget / charge / ressource

**Nos attentes**

• Expérience en Service Delivery Management ou Customer Support Manager dans un contexte international

• Connaissance des Services et Maintenance

• Connaissance des activités de services & du SLI

• Gestion de projet & de la relation client

• Langue : Espagnol courant (lu, écrit et parlé)

• Langue : Anglais

• Connaissance : architecture système et domaine ferroviaire

• Managériale : management transverse

**Pourquoi rejoindre Thales?**

• Diversité d'évolution en France ou à l'internationale

• Travail hybride : 10 jours de télétravail dans le mois

• Salaire sur 12 mois + Prime d'objectif + Prime de participation et d'intéressement

• CP (jours d'ancienneté + fractionnement) + 15 RTT

• Remboursement du titre de transport à hauteur de 90%

• CSE attractif (remboursement des voyages, loisirs, activités sportives...)