Technical Business Analyst
il y a 6 jours
Job Title: Technical Business Analyst
We are seeking a skilled Technical Business Analyst to join our dedicated application support team, responsible for maintaining and evolving the DCR (Duck Creek Reinsurance) platform used by one of our major clients in the reinsurance industry.
Missions:
- Provide level 1 and 2 user support: manage requests, incidents, and minor corrections via the interface or script.
- Follow up on requests via the ticketing tool and transmit critical incidents to the level 3 support team.
- Write operation manuals and ensure new user training.
- Participate in production follow-up and maintain up-to-date indicators.
Delivery Management:
- Plan and coordinate application deliveries (corrective and evolutionary) with internal and external teams.
- Validate and deploy corrections in collaboration with Ops teams (on-premise and SaaS).
- Prepare delivery reports and track correction progress with DCT tools.
Evolution Projects:
- Analyze user needs for mini-projects (interface evolution).
- Write functional and technical specifications.
Required Profile:
- Degree in computer science or equivalent, with 5 years of experience in a similar role.
- Attention to detail, curiosity, and ability to work independently and in a team.
- Intermediate level of SQL and PL/SQL mastery.
- Ability to communicate in English and collaborate with various services.
- Good knowledge of reinsurance, experience in insurance is a plus.
- Customer service mindset, adaptability, and priority management.
Other Requirements:
- Type of contract: CDI, 40 hours/week
- Travel: Required presence at the client's office 1/week in the La Défense district (92) and one day of mandatory presence at the office (Paris 8).
- Remote Work: 3 days/week
- Work Authorization: You must be legally authorized to work in France to be considered for this position. The company does not offer sponsorship.
What We Stand For:
Duck Creek Technologies is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live.
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