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Fleet Service Specialist
Il y a 2 mois
Job Title: Fleet Service Specialist
Job Summary:
We are seeking a highly skilled Fleet Service Specialist to join our team at The Goodyear Tire & Rubber Company. As a Fleet Service Specialist, you will be responsible for leading and executing the training of tire service providers and hardware installation partners to enable the implementation and ongoing service of our contracted fleet customers.
Key Responsibilities:
- Lead on enabling TaaS implementation and ongoing service in market by providing solution and tool-related training to external providers.
- Conduct 'Train The Trainer' sessions with internal stakeholders to support the process and enable full market deployment of our business model through coordination of external training plans.
- Provide L2 support for TaaS in market.
- Conduct regular fleet and service provider audits to identify existing service quality levels.
- Identify clear and concise action plans to support service improvements and ensure policy compliance, service effectiveness, and cost efficiencies.
- Support installation activities of TaaS hardware (TCU & HALO) when required.
- Ensure service provider adherence to casing process through regular audits of removed casings.
- Audit part-worn tire usage to ensure maximization of assets and support PPK savings.
- Support onboarding of new PPK business through efficient and timely inspection of newly contracted vehicles.
- Collaborate with internal stakeholders to assist the delivery of contracted service levels.
- Work closely to identify focus areas, by fleet, and support the delivery of profitable business through the implementation of service improvement plans.
- Support the adoption of Goodyear-approved systems, tools, and processes by service providers to manage contracted PPK vehicles.
Requirements:
- Previous experience in the commercial truck tire market.
- Working knowledge of commercial vehicles/trailers and experience in training people and transferring knowledge.
- Min 5 years working experience and proven track record in tire service and/or retail, commercial vehicle tire maintenance, and truck-related telematics.
- Knowledge and skills in tire service provision, TPMS system knowledge, and understanding of the tire service provision industry.
- Ability to grasp new technologies and tools related to fleet maintenance and tire service.
- Organizational and analytical skills.
- Fluent in French and English, with any other European language being an asset.
Travel Requirements: Open to 80% travel, including regular work on weekends.
