Global E-commerce Customer Success Manager Digital Shelf Transformation Leader

Il y a 2 mois

Clichy, Île-de-France L'Oréal Temps plein
About the Role

We are seeking a highly skilled Global E-commerce Analytics Product Owner to join our team at L'Oréal. As a key member of our organization, you will play a pivotal role in driving the strategic direction and performance of our e-commerce analytics capabilities across all platforms and markets.

Key Responsibilities
  • Strategic Planning: Develop and execute a comprehensive e-commerce analytics strategy aligned with the company's business objectives and market trends.
  • End-to-End Ownership: Take ownership of e-commerce analytics tools and processes across all e-commerce platforms, including marketplaces, pure players, and e-retailers.
  • Data Insights: Utilize advanced analytics techniques to derive actionable insights from e-commerce data, including sales performance, customer behavior, and market trends.
  • Performance Optimization: Identify opportunities to optimize e-commerce performance through data-driven decision-making, including pricing optimization, product assortment planning, and promotional strategies.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing, sales, and supply chain, to drive alignment and integration of e-commerce analytics initiatives.
  • Stakeholder & Budget Management: Engage with internal and external stakeholders to understand their analytics needs and priorities and ensure timely delivery of insights and solutions.
  • Tool Evaluation and Implementation: Evaluate, select, and implement e-commerce analytics tools and technologies to enhance the efficiency and effectiveness of analytics capabilities.
  • Continuous Improvement: Stay abreast of industry trends and best practices in e-commerce analytics and drive continuous improvement initiatives to enhance the maturity and sophistication of L'Oréal's e-commerce analytics capabilities.
Requirements
  • Analytical Skills: Strong analytical and quantitative skills with the ability to derive actionable insights from complex data sets.
  • E-commerce Expertise: In-depth knowledge of e-commerce platforms, market dynamics, and consumer behavior in the digital space.
  • Technical Proficiency: Proficiency in data analytics tools and programming languages such as SQL, Python, R, or similar.
  • Strategic Thinking: Strategic mindset with the ability to translate business objectives into analytics initiatives and actionable recommendations.
  • Communication Skills: Excellent communication and presentation skills with the ability to communicate complex concepts and insights to non-technical stakeholders.
  • Project Management: Strong project management skills with the ability to manage multiple initiatives simultaneously and drive them to successful completion.
  • Team Collaboration: Proven ability to collaborate effectively with cross-functional teams in a matrix organization.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business requirements.

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