Cloudbees Senior Manager
il y a 2 semaines
Cloudbees is seeking a seasoned Senior Manager to lead our Customer Success team. As a key member of our leadership team, you will be responsible for driving customer growth, retention, and satisfaction.
Key Responsibilities:- Analyze customer data and feedback to inform strategic decisions and enhance the overall customer experience.
- Provide regular updates to senior management on team performance, customer health, and strategic initiatives.
- Drive results against customer key outcome measures such as Net Revenue Retention, Gross Revenue Retention, upsell, and cross-sell.
- Presentation skills to represent the team internally and externally with senior-level business and technical audiences.
- Project management skills to manage execution within the team and ensure timely delivery of results.
- Awareness and understanding of the software development lifecycle sufficient to engage with business and technical customer audiences with credibility.
- Strong management skills, including communication practices, coaching, metrics management, operating discipline, and execution against metrics and goals.
- Proven experience in a customer success management role.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Experience with CI/CD or software development tools is a plus.
Requirements:
- Fluent in English; Bachelor's degree in Business, Management, or a related field.
- Generous paid time off to allow employees time to rest, recharge, and be present with family and friends throughout the year.
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