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Regional Facilities and Operations Manager
Il y a 2 mois
We are seeking a highly skilled and experienced Regional Workplace Operations Manager to join our Global Workplace Experience (WX) Team at Snap Inc. in Western Europe. As a key member of our team, you will play a critical role in managing our offices in Western Europe, ensuring they are maintained to a high standard and in compliance with local, global, and regional policies and guidelines.
Key Responsibilities- Be an ambassador of the overall workplace experience for all employees, ensuring Snap's values and inclusive culture are translated into a welcoming and engaging workplace.
- Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services.
- Partner with Workplace Operations peers to seamlessly deliver new office spaces, post-occupancy modifications, and move management.
- Oversight of all operations, including events, hospitality, repair and maintenance, warehouse management, mail operations, etc.
- Lead the implementation of experience-related programs, guidelines, best practices, and standards for employees and cross-functional service teams.
- Coordinate with internal teams to facilitate a variety of events to engage teams and drive exciting employee experiences.
- Proactively identify business needs, gain alignment on objectives, scope, timing, and resources.
- Build relationships with key business leaders and stakeholders, soliciting feedback to continuously improve the employee experience.
- Coordinate with internal Workplace Experience teams to deliver continuous, consistent communications to our offices and site leaders.
- Work with various teams to develop creative solutions and programs to address ever-changing business, employee, and customer needs.
- Establish and maintain open, collaborative relationships with cross-functional team members, landlord or building management, vendors, contractors, and consultants.
- Manage vendor performance, ensuring services are delivered in accordance with contracts and to agreed standards.
- Manage outsourced facility vendor partners to ensure workplace services and programs are consistently delivered at a high standard.
- Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved.
- Partner with internal and external teams to ensure ongoing workplace compliance, including pandemic-related regulatory requirements.
- Oversee complex projects that drive improvements to the employee's workplace experience.
- Assist with the management and development of annual operating and capital budgets, financial variance tracking, and operations expenses.
- Regularly travel to our offices in the Western Europe portfolio to support on-site Workplace teams, initiatives, and projects.
- Support ongoing financial management responsibilities, including invoice review and approval, partnering with procurement and other internal teams to meet requirements for purchasing and projects.
- Self-motivated work ethic with a sense of urgency in a fast-paced environment.
- Extremely detail-oriented with exceptional organizational skills and attention to detail.
- Excellent communication and interpersonal skills with the ability to work with internal and external stakeholders.
- Someone who can work effectively on large-scale projects while simultaneously tending to often minute details and tasks.
- Self-starter, creative thinker, and solid decision maker.
- Excellent written and verbal communication skills.
- Superior interpersonal skills to work with internal and external stakeholders.
- Ability to initiate and drive projects to completion with minimal guidance, and to work independently as well as collaboratively in a team environment.
- Ability to build relationships at all levels of the organization.
- A passion for Snapchat.
- Ability to sell ideas and concepts.
- Experience utilizing workplace, facilities, and space management systems preferred.
- Embody the Snap values of kind, smart, and creative.
- Experience with managing a facilities operations team preferred, with knowledge of building systems, standard operating procedures, and employee services.
- Process-driven individual with a proven track record of identifying gaps and implementing new processes.
- English, French, and Dutch required proficiency (German desirable).
