IT Operations Manager

il y a 2 semaines


La Cayenne de Seudre, Nouvelle-Aquitaine, France Snaphunt Temps plein

About the Role

We are seeking an experienced IT Manager to lead our global remote team responsible for maintaining and enhancing IT infrastructure. As a key member of our team, you will be responsible for managing day-to-day IT operations and ensuring the smooth delivery of IT services.

Key Responsibilities

  • Manage and monitor open IT support tickets, ensuring timely responses and resolutions.
  • Oversee KPIs to measure and enhance team performance, ensuring all service levels are met.
  • Develop strong communication channels and relationships with team members and end-users to facilitate effective remote collaboration.
  • Serve as the escalation point for complex IT issues, providing expert guidance and support.
  • Manage and track the performance of all IT projects, ensuring deadlines and standards are met.
  • Conduct regular reviews of systems for updates and patches, ensuring the team adheres to security best practices.
  • Innovate and suggest new solutions to improve IT operations and team training.

Requirements

  • Proven experience in managing global IT teams, with a strong understanding of remote team dynamics.
  • Expertise in Office 365, Azure, Intune, and network troubleshooting, including experience with SonicWall.
  • Ability to multitask across various IT disciplines and projects effectively.
  • Excellent communication skills in English, with the ability to build relationships and lead a team across different time zones and regions.
  • Demonstrated ability to operate at a high technical level while also focusing on strategic management without being drawn back into day-to-day technical tasks.
  • Must meet the technical proficiency of a Level 3 Technician.
  • A passion for technology, with a proactive approach to finding and implementing innovative IT solutions.
  • A strong educational background in Information Technology or a related field.

About Snaphunt

Snaphunt is a dynamic company that values innovation and teamwork. We are committed to providing our employees with a challenging and rewarding work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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