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IT Service Manager
Il y a 2 mois
We are seeking an experienced IT Service Manager to join our team at SCOR. As a key member of our IT Department, you will be responsible for coordinating SCOR Service management activities, including Incident/Problem/Change, continuous improvement process, Performance monitoring, Business Continuity Plan, and adapting our Service Management ways of working to include best practices, comply with regulation, and respect the proportionality principle.
Key Responsibilities:- Coordinate SCOR Service management activities, including Incident/Problem/Change, continuous improvement process, Performance monitoring, Business Continuity Plan, and adapting our Service Management ways of working to include best practices, comply with regulation, and respect the proportionality principle.
- Collaborate with cross-functional teams to address and resolve incidents, ensuring effective communication and coordination.
- Analyze performance metrics and key performance indicators (KPIs) such as availability, slowness, bugs, business impacts, etc. to identify room for improvement in service delivery and incident management.
- Implement continuous improvement initiatives to enhance service quality and efficiency, define action/remediation plans to permanently fix recurring issues.
- Develop and maintain the IT Service Continuity Management (ITSCM) Process and Plan, ensuring the organization's IT resilience capability is aligned with Business Resilience requirements through continuous improvement.
- Monitor IT Disaster Recovery / failover services performance, identifying issues and remediation activities, and ensure service continuity documentation quality and regular maintenance.
- 8+ years of experience working in an IT department.
- Strong experience in IT Service Management and/or infrastructure service delivery.
- Extensive knowledge of ITSM Frameworks (e.g. ITIL).
- Exposure to MS Azure, Windows, and Linux OS.
- Skilled in governance organization and animation, process modelization and reengineering, and building and running reporting to monitor and communicate on service performance.
- Fluent in English (written, spoken).
As an IT Service Manager at SCOR, you will have the opportunity to work in a dynamic and motivated team, contributing to the development and implementation of IT Service Management processes and frameworks. You will be responsible for ensuring the organization's IT resilience capability is aligned with Business Resilience requirements through continuous improvement.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
