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Customer Service and Sales Associate
Il y a 2 mois
About Us
We are a leading player in the French sporting goods and leisure market, operating under renowned brands like Intersport, Intersport Outlet, and Go Sport. With a network of 13 stores across the Gard and Herault departments, we generate over €90 million in annual revenue and employ nearly 400 dedicated individuals.
Our commitment extends beyond retail; we are passionate about sports and actively support local sporting communities through partnerships with clubs and initiatives like our French Cycle Manufacturing program. We strive to be a responsible corporate citizen by embracing sustainable development practices and upholding ethical business standards.
Your Role: Customer Service and Sales Associate
Reporting directly to the Store Manager, you will play a vital role in delivering exceptional customer service and embodying our brand values. Your primary responsibilities include:
- Providing prompt and courteous telephone support to customers.
- Maintaining comprehensive product knowledge to effectively guide and inform customers about our offerings.
- Ensuring adherence to brand service standards and customer commitments.
- Promoting our loyalty program and assisting customers with enrollment and benefits.
- Identifying opportunities to enhance customer purchases and generate additional sales.
- Representing the brand positively and fostering a welcoming atmosphere for all customers.
- Collecting and relaying customer feedback to relevant teams.
Your Responsibilities: Cashier Operations
You will be responsible for accurate cash handling and register operations, ensuring smooth transactions and customer satisfaction:
- Maintaining the integrity of financial records and validating all cash register transactions.
- Proficiently operating the cash register system and adhering to established procedures.
- Processing various payment methods efficiently and securely, including credit cards, cash, and vouchers.
- Verifying customer identification and ensuring compliance with payment regulations.
- Reconciling daily cash balances and reporting any discrepancies to the Store Manager.
- Handling customer returns promptly and restocking merchandise accurately.
- Maintaining accurate inventory records and adhering to product labeling guidelines.
Your Profile: Customer-Focused and Sales-Driven
We seek a highly motivated individual with excellent interpersonal skills, a positive attitude, and a genuine passion for customer service. Your ability to build rapport, provide exceptional support, and drive sales will be crucial to your success in this role.
Ideally, you possess a high school diploma in commerce or a related field and have prior experience in a retail environment where customer satisfaction is paramount.
