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Data Center Operations Specialist

Il y a 2 mois

Paris, Île-de-France Amazon Data Services France SAS Temps plein
About the Role

We are seeking a highly skilled Data Center Technician to join our team at Amazon Data Services France SAS. As a Data Center Technician, you will play a critical role in ensuring the smooth operation of our cloud infrastructure.

Key Responsibilities
  • Problem Solving
    • Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently.
    • Escalation point and technical troubleshooter for all Systems and Network hardware problems.
    • Deep diving into Linux server issues.
    • XEN service virtualization troubleshooting.
  • Technical
    • Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical.
    • Remediation of physical layer outages, both Systems & Network.
    • Remediation or recovery of physical power issues on racks.
    • Participate in Data Center power & cooling events.
  • Operations
    • Working Shift rotations to meet 24x7 On-Call requirements.
    • Install & configure racks of hosts in line with internal SLAs.
    • Triage & resolve trouble tickets for all devices in your region.
    • Data Center point of contact for all High Severity issues.
    • Physical replacement of server and network device parts.
    • Ensure correct rotation of parts & spares.
    • Help define metrics to increase our customer uptime.
    • Enforcing Amazon's Security Best Practices.
    • Interact with third-party vendors & contractors and other Datacenter technicians.
    • Contribute ideas to improve operational efficiency.
    • Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
  • Project Management
    • Participate in and deliver on a number of high-impact small to mid-scale projects.
    • Participate in team meetings for metric analysis and project status updates.
    • Help build the world's largest Cloud infrastructure.
  • Mentoring
    • Share knowledge and help educate less technical staff on the best practices related to all service owner issues.
  • Hiring
    • Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
Requirements
  • BASIC QUALIFICATIONS
    • Server Hardware Troubleshooting experience.
    • Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID.
    • Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies.
    • Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers.
    • Good Understanding of Linux/Unix Administration.
  • PREFERRED QUALIFICATIONS
    • Remote Access: Console routers, IPMI, BMC.
    • Network Equipment Installation and Configuration.
    • Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity.
    • Participated in Project Management.
    • Scripting: Bash, Python, Perl, Ruby (or programming languages).
About Amazon Data Services France SAS

Amazon Data Services France SAS is a leading provider of cloud infrastructure services. We are committed to delivering high-quality services to our customers and are seeking a highly skilled Data Center Technician to join our team.

We value diversity and inclusion in our workplace and are committed to creating a culture that is welcoming and inclusive to all employees. We are an equal opportunities employer and welcome applications from all qualified candidates.