Hospitality Service Manager

il y a 3 semaines


Paris, Île-de-France Royal Caribbean Group Temps plein

Job Summary: We are seeking a highly skilled and experienced Concierge to join our team at Royal Caribbean Group.


About the Role:


The Concierge is a key member of our hospitality team, responsible for providing exceptional service to our guests. This includes actively listening to their needs, extending assistance, and resolving any issues or concerns that may arise.


Key Responsibilities:


• Provide personalized services and information to guests


• Extend assistance to resolve guest issues and concerns


• Maintain a high level of professional appearance and demeanor


Requirements:


• Proven exceptional customer service skills


• Ability to communicate tactfully with guests, department heads, and shipboard employees


• Ability to operate basic office equipment


Language Requirements:


• Ability to speak English clearly, distinctly, and cordially with guests


• Ability to read and write English in order to understand and interpret written procedures


• Ability to speak additional languages is preferred


What We Offer:


Our team members enjoy a range of benefits, including competitive salaries, comprehensive training, and opportunities for career advancement.



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