Service Transition Manager F/H

il y a 4 semaines


Paris, Île-de-France Orange Cyberdefense Temps plein
Mission

As a Service Transition Manager at Orange Cyberdefense, you will be responsible for the majority of transitions on new contracts won from the AVV pipeline, with a governance SDO or SDM. You will anticipate and report to management the need for production resources necessary for the RUN of new contracts. You will communicate through a dashboard on the tracking of transitions. You will participate in actions to better promote and value our TRUN (internal and client) proposal.

Key Activities
  • Pilot the takeover of new contracts, also called the transition phase: Plan the transition and ensure the follow-up and coordination of internal and external resources. Ensure the transition within the defined time and budget constraints and reach the required quality level. Write the Quality of Service Plans and ensure the provision of other expected deliverables. Define, implement, and document specific client processes. Pilot the implementation of tools and procedures. Organize and animate project follow-up committees with clients and internally. Realize a reporting on the progress of transition projects. Ensure that the contract maintenance strategy is viable and applied internally. Control the coherence of financial files and correct them if necessary. Ensure the transfer of the contract to a SDM after the realization of the transition.
  • Promote Orange Cyberdefense services to clients.
Profile

You have a degree in Engineering or Master in Computer Science with a level of Bac + 5 and you justify an experience of at least 5 years on a similar position and have developed an excellent client relationship. You have good project management and cadrage skills. A knowledge or an appetite for cybersecurity subjects is a plus. A good level of English is strongly recommended to exchange daily with teams.



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