Professional Services Coordinator
il y a 4 semaines
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.
We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better.
Our PS Coordination team works as part of our highly regarded EMEA Consulting Group. In this role, you will support F5 Professional Services (PS) Sales and Consulting efforts and collaborate with customers and various groups within F5.
You will coordinate the resource assignment, delivery, and revenue recognition of PS offerings.
Key Responsibilities
- Coordinating with F5 customers and internal teams regarding scheduling PS services and consulting projects across European countries.
- Tracking, processing, and forecasting revenue for PS services and Consulting engagements.
- Collaborating with PS Sales and Accounting to resolve questions about finance queries.
- Ensuring Consulting Engagements and Installations are delivered to closure in Oracle and Professional Services Automation Tool (PSA).
- Sending follow-up Customer Satisfaction Surveys to customers once work is complete.
- Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Requirements
- Excellent communications skills (writing, verbal communications, ...).
- Ability to multi-task in fast-paced, demanding environments.
- Aptitude for composing and analyzing financial data (a knack for numbers).
- Patience and ability to explain processes/procedures in a manner understandable to customers and newer employees.
- Understanding of MS Word, Excel, PowerPoint.
- Experience and familiarity with Oracle preferred.
- Basic understanding of project management methodologies.
Experience
- Prior working experience in an IT Professional Services or Consulting organization is a plus.
- Experience in a role in a fast-paced sales/customer-focused environment required.
Qualifications
- BA/BS Degree is a plus but not mandatory.
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