Digital Operations Specialist

il y a 3 semaines


MarquettelezLille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps plein
Transform International Customer Excellence

We're shaping the future of digital fashion at bonprix Handelsgesellschaft mbH. As a key member of our Customer Care Management (CCM) team, you'll play a crucial role in ensuring seamless international customer experiences.

Your Key Responsibilities:
  • Collaborate with training and quality management to ensure operational readiness for new processes and procedures.
  • Develop and maintain up-to-date knowledge and information for internal and external Operation units.
  • Work closely with marketing and commercial teams to update information in our knowledge management tool.
  • Ensure agents have access to clear working instructions, shaping the future of international CCM.
What We're Looking For:
  • Passion for Customer Service and international environments.
  • Experience handling high volumes of information and creating simplified content for Customer Agents.
  • Minimum B2-level English and Italian proficiency.
  • Creativity and adaptability in communicating knowledge.

Join our dynamic team and contribute to our mission of delivering exceptional customer experiences in a rapidly evolving digital world.


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