Fairmont Gold Service Ambassador
il y a 6 jours
About This Opportunity
We are seeking a detail-oriented and charismatic Fairmont Gold Attendant to join our team at the Fairmont Hotel Macdonald. As a key member of our Gold Floor team, you will provide exceptional service and create lasting memories for our discerning guests.
Job Summary
As a Fairmont Gold Attendant, you will be responsible for delivering personalized service to our Gold Floor guests, ensuring their every need is met and exceeded. Your primary focus will be on providing food and beverage service, setting up and serving breakfast and evening hors d'oeuvres in the Fairmont Gold lounge, and controlling inventories and ordering supplies as needed. You will also be responsible for adhering to our high standards of service and maintaining a clean and organized work environment.
Key Responsibilities
- Provide exceptional service to Fairmont Gold guests, responding to their requests and resolving any issues promptly and professionally.
- Set up and serve breakfast and evening hors d'oeuvres in the Fairmont Gold lounge, ensuring a high level of presentation and quality.
- Control inventories and order supplies as needed, ensuring that our Gold Floor amenities are always well-stocked and ready for our guests.
- Adhere to our high standards of service, maintaining a clean and organized work environment and ensuring that all tasks are completed efficiently and effectively.
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem-solving abilities, with a proven track record of providing exceptional customer service.
- Ability to work well under pressure in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Ability to work cohesively and collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
What We Offer
- A comprehensive benefits package, including medical, vision, and dental coverage, as well as extended benefits such as mental health support.
- A defined contribution pension plan with employer matching up to 5% of annual earnings, providing a secure financial future for our employees.
- An employee travel program, offering discounts on room rates and food and beverage at Fairmont and Accor properties worldwide.
- A comprehensive wellness platform, providing support for employee mental health and wellbeing.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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