Guest Service Ambassador
il y a 24 heures
Job Title: Guest Service Ambassador
Job Summary: We are seeking a Guest Service Ambassador to join our team at Accor. As a Guest Service Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
- Welcome guests and ensure a seamless experience throughout their stay.
- Provide efficient, friendly, and professional service to all guests.
- Take initiative to resolve any issues or concerns that may arise.
- Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualized customer-focused service.
- Provide high standards of service to all hotel guests, anticipating and proactively attending to their requests and event/activity bookings.
Requirements:
- Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS.
- Effective time management.
- Immaculate grooming and personal presentation.
- Articulate communication skills and an understanding of luxury guest expectations.
- Self-motivated and enjoy working autonomously.
- Friendly and engaging.
- Co-ordinate various tasks simultaneously.
- Excellent English communication in written and verbal.
- Clean police record.
What We Offer:
- Your personal loyalty card entitling you to discounted Hotel stays, food and beverage rates, and Spa treatments worldwide.
- Daily staff meals during work hours provided.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Work for a world-leading Global hotel company.
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