Guest Service Ambassador

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Guest Service Ambassador

Job Summary: We are seeking a Guest Service Ambassador to join our team at Accor. As a Guest Service Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Welcome guests and ensure a seamless experience throughout their stay.
  • Provide efficient, friendly, and professional service to all guests.
  • Take initiative to resolve any issues or concerns that may arise.
  • Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualized customer-focused service.
  • Provide high standards of service to all hotel guests, anticipating and proactively attending to their requests and event/activity bookings.

Requirements:

  • Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS.
  • Effective time management.
  • Immaculate grooming and personal presentation.
  • Articulate communication skills and an understanding of luxury guest expectations.
  • Self-motivated and enjoy working autonomously.
  • Friendly and engaging.
  • Co-ordinate various tasks simultaneously.
  • Excellent English communication in written and verbal.
  • Clean police record.

What We Offer:

  • Your personal loyalty card entitling you to discounted Hotel stays, food and beverage rates, and Spa treatments worldwide.
  • Daily staff meals during work hours provided.
  • Ongoing reward and recognition incentives and awards.
  • Opportunities for further development and worldwide career progression within Accor.
  • Work for a world-leading Global hotel company.


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