Commercial Mission Manager

il y a 7 jours

BoulogneBillancourt, Île-de-France Sipartech Temps plein
Join Sipartech's Team as a Commercial Mission Manager

Founded in 2008 by Julien Santina, CEO, Sipartech is a leading provider of neutral and independent infrastructure in Europe. As a major supplier of dark fiber and high-capacity connectivity services to data centers, operators, and businesses, Sipartech deploys, operates, and maintains a proprietary network of over 34,000 km of cables across Europe. Our 7 regional offices and UK subsidiary are connected 24/7/365 to a Paris-based operations center.

Driven by a permanent desire to push boundaries and anticipate technological turning points and client needs, our teams are committed to optimizing existing services and offering innovative solutions tailored to each client's requirements.

Key Benefits:

  • Ticket restaurant vouchers
  • Health insurance
  • 50% reimbursement of transportation costs

Your Mission:

As a Commercial Mission Manager, you will be part of the Commercial Department and support sales teams in developing business and managing client relationships.

You will be responsible for:

  • Personalized client follow-up
    • Manage client relationships via phone and email
    • Handle complaints and litigations in collaboration with the ADV and Recovery teams
    • Promote the My Sipartech enterprise portal to clients
    • Train clients on the My Sipartech enterprise portal
    • Manage routine client requests
    • Contribute to client satisfaction and measurement
  • Sales team support
    • Contribute to the quality of the client base in Salesforce (update accounts, group assignment, account creation, etc.)
    • Ensure client journey delegation from sales teams on orders and cancellations (dossier completion, order passage in the SI, treatment and follow-up of cancellation requests in the SI in collaboration with ADV, etc.)
    • Support sales teams on loyalty acts, quote creation, etc.
    • Administrative support for responses to Public Market Calls: elaboration of administrative parts (candidature, etc.), verification of documents and completeness of dossier before submission
    • Contribute to the visibility of the Commercial Attaché activity and communication of indicators (monthly and quarterly production of KPIs, update of CRM)

Your Profile:

We are looking for a candidate with a minimum of 4 years of experience in administrative functions and a strong sense of organization, rigor, and synthesis. You should have a good level of English, both spoken and written, and be able to work in a technical environment.

Remuneration:

Salary according to profile: 35/40 K + participation

Location:

Based in Boulogne Billancourt with possible travel to our Paris 9th office

2 days of remote work possible

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