Internal Communications Liaison

il y a 4 semaines


Paris, Île-de-France Accor Hotels Temps plein
Role Overview

The Royal Service Operator position is a critical role in ensuring exceptional guest service by coordinating internal and external communications, addressing guest issues, and maintaining effective communication processes with various departments.

  • Coordinate all internal and external calls and guest requests to the appropriate department.
  • Provide follow-up calls to guests to ensure satisfaction and resolve any issues.
  • Establish and maintain effective communication processes with departments such as FO, HSKP, and MAINT.
  • Ensure service standards are met by addressing guest complaints and issues promptly.
  • Work with other departments to improve current practices and deliver exceptional guest service.
Key Performance Indicators
  • Guest satisfaction ratings.
  • Effective communication processes with departments.
  • Timely resolution of guest issues and complaints.


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