Business Management Senior Manager

il y a 2 semaines

BourgoinJallieu, Auvergne-Rhône-Alpes, France Thermo Fisher Scientific Temps plein

Job Summary

We are seeking a highly qualified Business Management Senior Manager to lead the Business Management function, responsible for managing business relationships with existing commercial clients to maximize client service and satisfaction. The ideal candidate will have a strong understanding of client and business requirements, identifying solutions through managing the Business Management team.

Key Responsibilities

  • Lead site business activities, representing client interests while maximizing site financial position.
  • Work closely with General Manager to lead the site according to Company values, policies, and client agreements.
  • Serve as escalation point for critical needs, prioritization, and decision making.
  • Ensure all issues are handled promptly and communications are timely and accurate.
  • Work closely with Business Development team to ensure consistent flow of new business to sites and seamless transfer of responsibility to site Business Management teams.
  • Manage the Business Management team to ensure expected service levels are being provided and required planning and technical information is being exchanged appropriately with regard to client requirements.
  • Lead engagement of the Client Allegiance Score program, develops action plans, and manages escalation process.
  • Ensure commercial client forecasts are updated consistently in the Demand process, including market intelligence.
  • Ensure the team assesses the forecasts for new products/PDS projects and include in Demand and/or Long Range Plan as necessary.
  • Know Thermo Fisher financial obligations and work with Finance to assure compliance.
  • Provide input in the STRAP and ongoing forecasts.
  • Ensure annual pricing updates are completed and delivered by the Business Management team to the clients per the MSA.
  • Ensure all MSA requirements are executed, including pricing, payment terms, renewals, yield reconciliations, etc.
  • Ensure that the generation of Quality Agreements is done and assesses their commercial impact.
  • Ensure the team completes commercial assessments and generates/negotiates quotations for technical changes and in response to customer requests for additional services outside those captured in the Master Services Agreement.
  • Work closely with project managers/TTPMs or Manager, Tech Transfer to assume control of tech transfer projects upon validation.
  • Ensure that critical issues are communicated to the VP, Business Management and drive efficient resolution via collaboration with site leadership team.
  • Coordinate site business activities with Business Development, Finance, Quotations, and other internal functions.
  • Generate development plans for Business Managers based on gaps in core competencies and in support of employee career goals.
  • Analyze and evaluate results regularly in order to ensure core competency development, high level of performance, and motivation, utilizing coaching and mentoring approach.
  • Develop solution-based recommendations, quickly and efficiently using site and regional resources.
  • Address personnel issues promptly.
  • Assure compliance with all business management policies and activities.
  • Negotiate site business issues for the best outcome of Thermo Fisher Scientific.

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