French Speaking Support Specialist
il y a 4 jours
We are seeking a highly skilled and multilingual support specialist to join our team. As a French speaking support specialist, you will be responsible for providing world-class service to our customers, engaging with them on inquiries, technical issues, and suggestions.
Key Responsibilities:
- Respond to support tickets and inquiries through phone, email, and live chat
- Work closely with customers to provide regular updates on tickets and open issues
- Collaborate with Support tier 2 to troubleshoot and resolve issues
- Assist with QA regarding bugs and new features, consistently testing functionality of the platform
- Contribute to managing the knowledge base to help clients find answers to frequently asked questions
Requirements:
- Masters degree in Computer Sciences or other relevant field
- 1 year of experience resolving technical issues for clients in a support environment, ideally for a SaaS company
- Background in establishing and building lasting customer relationships and/or customer support experience
- Ability to multitask between calls, emails, and open cases to resolve issues
- Ability to thrive under tight deadlines
- Comfortable presenting ideas internally and to client stakeholders
- Excellent time and priority management skills
- Excellent communication skills
- Full professional fluency in both French and English
- Salesforce experience is a plus
About Odaseva:
Odaseva is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment. For more information, please visit our website at Odaseva.com.
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