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Hotel Operations Manager

Il y a 2 mois


Marseille, Provence-Alpes-Côte d'Azur, France Accor Hotels Temps plein
Lead with Excellence

We are seeking a seasoned Hotel Operations Manager to join our team at Accor Hotels. As a key member of our management team, you will be responsible for leading our hotel community to deliver exceptional service and experiences for our guests.

Key Responsibilities
  • Lead, inspire, and mentor the management team and staff to promote an environment of collaboration and excellence.
  • Build lasting, positive relationships with all stakeholders, including hotel owners, employees, management company, and social partners/employee representation.
  • Develop and implement operational strategies to drive financial management, quality assurance, and guest satisfaction in a luxury hotel environment.
  • Proven experience in leading significant hospitality teams, with a focus on training, mentoring, and developing staff to achieve excellence in service delivery.
  • Hands-On leadership with change management skills, adept at building and maintaining relationships with guests, staff, corporate partners, social partners, and the local community.
  • Fluency in English and French languages, with a collaborative management style and entrepreneurial spirit.
Requirements
  • A minimum of 10 years of progressive management experience in the luxury hotel or hospitality industry, with at least 5 years in a senior management role.
  • Demonstrated track record of operational excellence, including successful financial management, quality assurance, and guest satisfaction in a luxury hotel environment.
  • Proven experience in leading significant hospitality teams, with a focus on training, mentoring, and developing staff to achieve excellence in service delivery.
  • Hands-On leadership with change management skills, adept at building and maintaining relationships with guests, staff, corporate partners, social partners, and the local community.
  • Fluency in English and French languages, with a collaborative management style and entrepreneurial spirit.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development within Accor's global network.
  • Employee discounts at Accor hotels worldwide.
  • Access to ongoing training and professional development programs.