Senior Client Project Manager
il y a 2 semaines
About the Role
The Senior Client Project Manager will lead and direct concurrent client projects classified as standard or complex, ensuring delivery across multiple business areas, geographies, and technologies. This role may also be involved in larger-scale programs and is responsible for interfacing with all project stakeholders to take projects from original concept through to final implementation.
Key Responsibilities:
- Lead and direct concurrent standard or complex projects and ensure the management of multiple related projects directed towards a common objective.
- Engage with stakeholders to deliver projects from original concept through final implementation.
- Ensure client satisfaction and manage escalations, acting as a single point of contact to the client.
- Ensure that the project/program delivers an as-sold solution, remains within the baselined budget, and is delivered on time while maintaining quality criteria and client satisfaction.
- Manage the delivery of the project/program, including rigorous scope control and change management.
- Document and manage risks and issues.
- Ensure clear and concise communications to all stakeholders.
- Provide pre-sales support by working with sales teams to scope and cost a project or program solution, which includes the completion of a proposal.
- Identify opportunities and influence the sale by conducting a business conversation with the client, positioning organization's consulting and technical services offerings.
- Coordinate activities of the project teams through task delegation, resource assignment, and program management.
Requirements:
- Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Excellent written and verbal communication skills.
- Excellent team-building skills and ability to work in high-pressure environments.
- Advanced ability to manage urgent and complex tasks simultaneously.
- Advanced business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Advanced influencing ability while taking a collaborative approach.
- Decisive with good attention to detail ability.
- Advanced ability to promote project services to both internal stakeholders and external clients.
- Excellent competency in project change management.
- Extended knowledge of the industry, domain, or technology related to the client's project.
- Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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