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CDI - Global Omnichannel Digital Director

Il y a 2 mois


NeuillysurSeine, Île-de-France Sephora Temps plein
Unlock Your Potential at Sephora

At Sephora, we're on a mission to revolutionize the beauty industry by empowering our customers, teams, and partners to become the best versions of themselves. We're a global community that values diversity, inclusivity, and innovation, and we're looking for a talented individual to join our team as a Global VP of Omnichannel Experience.

The Opportunity

As a key member of our leadership team, you'll be responsible for driving the adoption of best practices to deliver an exceptional customer experience across all our online and offline touchpoints. You'll work closely with our regions to identify high-value business opportunities, resurface local best practices, and accelerate global roll-out by sharing playbooks, creating reusable assets, and animating taskforces.

Your Key Responsibilities
  • Partner with regions to identify high-value business opportunities in omnichannel commerce and services.
  • Resurface local business best practices and accelerate global roll-out by sharing playbooks, creating reusable assets, and animating taskforces.
  • Work with technology to create, maintain, and innovate a robust catalogue of high-impact omnichannel reusable features.
  • Animate communities and foster a culture of continuous learning, innovation, and cross-functional collaboration.
  • Establish and maintain strategic partnerships with external technology providers to capture emerging trends in omnichannel.
What We're Looking For
  • Customer-oriented, excellent communication and collaboration skills.
  • Exceptional business acumen and a strong track record of driving incremental business or customer experience in omnichannel or digital in-store/retail efficiency.
  • Outstanding strategic thinking abilities with a strong 'doer' attitude.
  • Experience working in product/tech organizations and driving reusability.
  • Passionate about teamwork and creating impact through others.
About Sephora

We're a leading beauty retailer within the LVMH family, with a global reach and a passion for innovation. Our team of 40,000 passionate team members across 35 markets and 3,000+ stores is united by a common goal: to reimagine the future of beauty. Join us and unleash your creativity, learn and evolve, and be yourself – because that's what sets us apart.