Supply Chain Planner Specialist for Claims Management

il y a 4 semaines

FossurMer, Provence-Alpes-Côte d'Azur, France GLOVIS Europe GmbH Temps plein
Your Mission

We are committed to excellence in the automotive logistics industry, building strong customer relationships and providing exceptional service. As we continue to grow, we are seeking a Supply Chain Planner Specialist for Claims Management to join our France office in Marckolsheim.

  • Monitor and resolve claims related to Hyundai Connect, ensuring timely and efficient resolution.
  • Provide customer support in resolving conflicts between carriers and dealers, promoting a positive customer experience.
  • Maintain and update the fleet damage tracking file with accurate, real-time information, ensuring seamless logistics operations.
  • Collaborate with logistics service providers to manage damage claims efficiently, minimizing delays and ensuring customer satisfaction.
  • Coordinate damage repairs with repair shops, ensuring timely and cost-effective resolution.
  • Track and update files to monitor FPR (Finished Product Repair) damages, ensuring prompt resolution.
  • Follow up with compounds to ensure timely repairs and minimize delays, maintaining a high level of customer satisfaction.
  • Update files to track compound damages and monitor progress, ensuring efficient logistics operations.
  • Offer prompt feedback to customers regarding delayed vehicles, providing clear explanations and solutions.
  • Support logistics service providers in handling claims effectively and efficiently, ensuring seamless logistics operations.
  • Prepare for and participate in weekly meetings with Hyundai & Kia, including file preparation and responding to inquiries.
Your Profile
  • Bachelor's or master's degree in logistics or a related field.
  • 2-3 years of experience in logistics, claims management, or a similar role.
  • Strong communication and organizational skills, with the ability to handle conflict resolution.
  • Strong problem-solving skills, with the ability to identify issues and propose practical solutions.
  • Proficient in MS Office, particularly Excel, and fluent in French (C2) and English (B2).
  • Familiarity with vehicle damage repair processes and logistics operations.
Why GLOVIS Europe GmbH?
  • Interesting and challenging work opportunity in a rapidly growing company.
  • International and multicultural work environment with wide connections worldwide.
  • High-performance remuneration with various company benefits.

If you are looking for a chance to apply your knowledge and implement your ideas, while being recognized for your unique contributions, we would love to get to know you and show you why a career at GLOVIS Europe GmbH can be a great opportunity for you.

About Us

GLOVIS Europe GmbH operates as the European subsidiary of the South Korean group Hyundai GLOVIS, providing supply chain management services with a focus on automotive logistics. With over 18 years of experience, we have established ourselves as a leading company in the top logistics class, offering continuous and sustainable growth opportunities.

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