Supply Chain Planner Specialist for Claims Management

il y a 1 jour

FossurMer, Provence-Alpes-Côte d'Azur, France GLOVIS Europe GmbH Temps plein
Your Mission

We are committed to excellence in the automotive logistics industry, building strong customer relationships and providing exceptional service. As we continue to grow, we are seeking a Supply Chain Planner Specialist for Claims Management to join our France office in Marckolsheim.

  • Monitor and resolve claims related to Hyundai Connect, ensuring timely and efficient resolution.
  • Provide customer support in resolving conflicts between carriers and dealers, ensuring a seamless logistics experience.
  • Maintain and update the fleet damage tracking file with accurate, real-time information, enabling data-driven decision-making.
  • Collaborate with logistics service providers to manage damage claims efficiently, minimizing delays and ensuring customer satisfaction.
  • Coordinate damage repairs with repair shops, ensuring timely and cost-effective resolution.
  • Track and update files to monitor FPR (Finished Product Repair) damages, ensuring prompt resolution.
  • Follow up with compounds to ensure timely repairs and minimize delays, maintaining a high level of customer satisfaction.
  • Update files to track compound damages and monitor progress, ensuring transparency and accountability.
  • Offer prompt feedback to customers regarding delayed vehicles, providing clear explanations and solutions.
  • Support logistics service providers in handling claims effectively and efficiently, ensuring a seamless logistics experience.
Your Profile
  • Bachelor's or master's degree in logistics or a related field.
  • 2-3 years of experience in logistics, claims management, or a similar role.
  • Strong communication and organizational skills, with the ability to handle conflict resolution and problem-solving.
  • Proficient in MS Office, particularly Excel, with a good understanding of vehicle damage repair processes and logistics operations.
  • Fluent in French (C2) and a good level of English (B2) are mandatory.
Why GLOVIS Europe GmbH?
  • Interesting and challenging work opportunity in a rapidly growing company.
  • International and multicultural work environment with wide connections all over the world.
  • High-performance remuneration with various company benefits.

We are looking for a talented individual to join our team and contribute to our success. If you are passionate about logistics and customer service, we encourage you to apply. Please send us your CV and cover letter, including your earliest possible start date and salary expectation. We look forward to getting to know you.

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