Workplace Technical Specialist

il y a 4 semaines

Paris, Île-de-France AXA Group Temps plein
Job Title: Workplace Technical Expert

The Technical Workplace Expert will be responsible for providing technical support on all the products deployed on AXA GO population and expertise to ensure the smooth functioning of workplace technology and systems.

Key Responsibilities:
  • Oversee the configuration, deployment, maintenance, and troubleshooting of workplace technology and products.
  • Collaborate with products teams to implement and support workplace technology solutions.
  • Provide technical guidance and support to end-users to resolve technical issues and improve their overall workplace experience.
  • Conduct regular assessments of workplace technology needs and make recommendations for upgrades or improvements.
  • Develop and maintain documentation for workplace technology systems and procedures.
Context and Major Challenges:
  • Rapid Technological Changes: Keeping up with the constant evolution of workplace technologies and ensuring that the organization's systems remain current and efficient.
  • User Support and Training: Providing effective support to end-users and ensuring that they are trained on new technologies and best practices.
  • Cybersecurity Threats: Protecting the organization's systems and data from cyber threats and ensuring that security measures are up to date and effective.
  • Integration of Systems: Ensuring that different workplace technologies and systems can effectively communicate and integrate with each other to provide a seamless user experience.
  • Balancing Innovation and Stability: Striking a balance between implementing new innovative technologies and ensuring the stability and reliability of existing systems.
Requirements:
  • Strong technical expertise on workplace environment.
  • Project management experience on agile methodology.
  • Strong appetite for managing the end-to-end engineering lifecycle of IT products and guarantee service level agreements.
  • Ability to define and setup target operating models for new assets.
  • Ability to report and document.
Profile:
  • Master in computer science.
  • Bilingual (French and English).
  • 3 to 5 years of relevant experience in the function to be performed.

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities

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