Technical Support Specialist
il y a 2 semaines
Anaplan is a leading provider of cloud-based business planning and analytics software. Our platform enables organizations to make better decisions by providing a unified view of their business and enabling them to model and analyze complex scenarios.
Job SummaryWe are seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, including troubleshooting and resolving technical issues, providing technical guidance and training, and collaborating with cross-functional teams to resolve complex technical issues.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to Anaplan's platform and software
- Provide technical guidance and training to customers and internal teams
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Native French speaker with fluent English skills (both written and verbal)
- Technical consulting/implementation experience, preferably with enterprise planning software
- Deep technical expertise—technical/software certifications a plus
- Experience with SAP S/4 HANA Integration (2+ years) and REST API preferred
Anaplan is a values-led organization that is committed to creating a diverse and inclusive workplace. We believe in hiring and working with people from all backgrounds and perspectives, and we are committed to creating a workplace that is free from bias and discrimination.
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