Bell Services Supervisor
il y a 2 semaines
Join our team at the Fairmont Olympic Hotel in Seattle's downtown, where you'll be part of a historic landmark in the city. As a Bell Services Supervisor, you'll provide exceptional service to our guests in an iconic and luxurious setting.
Key Responsibilities:
- Maintain a high level of professionalism in all aspects of job performance.
- Ensure guests are recognized upon arrival, receiving a warm greeting and appropriate assistance.
- Ensure Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis.
- Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests.
- Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands.
- Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts.
- Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect.
- Performs any and all other tasks which are assigned by management.
Qualifications:
- Minimum of 2 years' previous experience in Valet/Bell operations.
- Supervisory experience preferred.
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests.
- Passion for guest service, strong guest service orientation and training skills required.
- Excellent communication and customer service skills.
- Proficiency in Windows XP and MS Office required.
- Need a valid driving license.
- Ability to work a variety of hours/days/holidays/weekends as business needs require.
Physical Aspects of Position:
- Must be able to stand on feet throughout the shift, with intermittent periods of walking;
- Must be able to frequently lift and carry up to 25 lbs at shoulder height;
- Must be able to occasionally push/pull up to 75 lbs
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
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