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Sales Administration and Customer Support Assistant

Il y a 3 mois

SainteGemmesd'Andigné, Pays de la Loire, France Hutchinson Temps plein
Sales Administration and Customer Support Assistant

HUTCHINSON is a leader in the design, industrialization, and marketing of illuminated HMIs, control systems, and vibration reduction technologies, necessitating proficiency in mechanical, electronic, computational, and photometric disciplines.

As a Sales Administration and Customer Support Assistant, your primary responsibility will be to guarantee client satisfaction through diligent oversight of both administrative and logistical order processes, ensuring compliance with delivery schedules in terms of quantity and timing. You will report to the Logistics team within the Supply Chain division and work closely with the Sales and Production teams to confirm the consistency of the order book with logistics and commercial agreements, while also proposing delivery strategies that align with production capabilities in case of unexpected situations.

Your key responsibilities will include:
  • Processing orders from designated clients
  • Assessing and outlining customer requirements regarding quantities and timelines with the support of planning
  • Creating daily alerts for urgent delivery management
  • Monitoring progress and delays, and suggesting recovery strategies to clients
  • Overseeing the logistics of customer orders
  • Managing the administrative aspects of shipments and deliveries
  • Facilitating effective communication among relevant departments (sales, planning, production, etc.)
  • Determining transportation methods for shipments in accordance with regulations
  • Understanding international laws related to transport and goods movement
Qualifications:
  • Bachelor's degree in Business or Languages
  • Relevant industrial experience is essential (experience in the automotive sector is advantageous)
  • Proficient in English (knowledge of German is an asset)
  • Numerically adept
  • Familiarity with international transport and goods movement regulations
  • Skilled in MS Office and ERP software
  • Experience with customer portals is a plus
  • Excellent interpersonal skills and a customer-focused approach