Customer Support Specialist

il y a 2 semaines


Lille, Hauts-de-France Zoho Corporation B.V. Temps plein
About the Role

Zoho Corporation B.V. is seeking a highly skilled Customer Support Engineer to join our European team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities
  • Provide technical support to European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.
Requirements
  • Full professional proficiency in English and French Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Supportive and inclusive work environment.
  • Supplementary Health Insurance.
  • MacBook, mobile and paid SIM.
  • Permanent Contract.
  • A vibrant international environment.
  • Reimbursement of approved business expense.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.

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