Operations Quality Assurance Specialist
il y a 4 semaines
About the Role:
As an Operations Quality Assurance Specialist at Back Market, you will play a crucial role in ensuring the quality standards of our refurbished electronics are met. You will work closely with the quality team to monitor and improve our quality metrics and processes, as well as support our sellers in delivering best-in-class customer experiences.
Your Key Responsibilities:
- Run quality processes to monitor and enforce our quality standards
- Perform technical analysis of after-sales service tickets related to hardware issues and identify issues to be corrected by the seller
- Contribute to designing tools and processes to support our merchants in improving their quality
- Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchants
- Build resources to support the deployment of these actions to account managers and foster adoption
Requirements:
- Masters degree
- Data-driven and able to run analysis and build business insights from data with Excel/Gsheet
- English is a must (fully professional capability)
- Understanding of embedded systems, consumer electronics, and circular economy
- Strong project management skills, able to work with multiple stakeholders and in a fast-paced environment
- Organized and structured, with a can-do/will-do attitude
About Back Market:
Back Market is the world's leading refurbished electronics marketplace, powering operations in 18 countries. We are committed to empowering people to consume tech sustainably by offering a high-quality, accessible, and eco-friendly alternative to buying new electronics. We have contributed to avoiding the production of over 1,000,000 tons of CO2e worldwide since our launch in 2014.
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